Avaya IP Office unifies collaboration solution creates a seamless engagement experience for your customers and employees regardless of their locations, devices, or applications.

The telephony, messaging, conferencing, contact center, video, and unified communications are all available in a flexible platform from Avaya that easily and affordably scales as your communications Starting from five users, Avaya IP Office easily scales to around 3,000 users at a single site or in up to 150 locations.

Features:

A Purpose-Built System – A complete Mid- Market collaboration solution
Accelerate the growth of the organization and transform the business operations with a complete, integrated solution—collaboration, mobility, multichannel contact center, networking, security, video, and support services—all from a single source

Flexible Configurations
Choose a deployment model that matches your infrastructure objectives–from a simple appliance to virtualized software in your data center, with options in between.

Business Communications with Boundaries
Enable unbound commerce regardless of place, time, device, or application. Employees can engage anywhere and anytime to capture opportunities and create value.

Lower Collaboration TCO
Discover how affordable collaboration can be with the IP Office Platform–a smaller initial investment, reduced maintenance, and decreased power consumption.

Build a Full-Size Contact Center for Your Midmarket Business
Improve your customer experience and contact center agent efficiency when you add powerful, affordable, multichannel functionality for voice, email, and web chat to your contact center.

Be More Responsive, Build Relationships, Improve Productivity
Let a powerful Avaya IP Office solution produce better engagement among your employees, and stronger relationships with partners and customers—facilitating faster, smarter decisions and better business.

Technical Specifications

IP Office

Scale

• From five to 3000 users
• Connect up to 150 IP Office systems

Deployment Models

• Virtualized IP Office software (running in a Virtual Machine) requires VMware vSphere 4.x or 5.x software
• Dedicated server
• IP Office 500 v2 appliance

Supported Telephony Devices

• IP phones
• Digital phones
• Analog phones
• Softphones
• Analog and Digital Cordless (including DECT)

Third Party Integration

• TAPI Link lite
• TAPI Link Pro
• DevLink Pro

Contact Center

• Five to 250 agents
• Multichannel – Voice, email, web chat, fax, SMS
• Skills based routing
• Browser based clients
• Windows clients
• Integration to CRM solutions

Mobility

• Make and receive calls over Wi-Fi/3G/4G data networks
• Visual voicemail
• Supervised and unsupervised transfers
• Presence
• Instant messaging
• Conference controls
• Geo-location presence and tracking
• Integration with Microsoft Outlook Calendar

Desktop Client

• Browser based UI
• Up to 3000 users (Select Edition)
• Microsoft Lync integration