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Contact Center Monitoring

Contact Center Monitoring

Contact Center Monitoring
Assure peak performance and optimize customer experience with a master view of all contact center interactions.
Empirix OneSight for Contact Centers offers end-to-end monitoring of all contact center systems (SBC, voice response, routing, agent desktop, etc.) for comprehensive insight into customer experience.
A combination of active and passive contact center monitoring techniques allows you to identify – and correct – issues before they reach customers.
For a complete understanding of multichannel solutions, Empirix provides analysis of voice, video, and data quality – from customer to agent and back again. Empirix empowers you to effectively monitor and diagnose problems in complex contact center environments. This ensures higher service availability and a better customer experience. 

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Prologix Comserve JLT ( Head office )
Office# 1602 | Y Cluster | Swiss Tower
Jumeirah Lake Towers (JLT), Dubai, UAE | P.O Box: 71790
Call: +971 4 3832999
Fax: +971 4 3683039