Empirix IVR Monitoring Services Dubai | Complete IVR Monitoring Solutions

IVR Monitoring

Assure service availability and optimize customer experience with a proactive approach to IVR monitoring.

Empirix OneSight offers IVR monitoring as part of a comprehensive end-to-end solution for assuring all contact center systems (SBC, voice response, routing, agent desktop, etc.) from a single view. A combination of active and passive IVR monitoring techniques allows you to identify – and correct – issues before they reach customers.

In this way companies can eliminate the frustrations generated by IVR response delays, incorrect menu options, transfer issues, garbled speech, blocked calls and more.

By effectively monitoring IVR solutions in complex environments, Empirix enables you to ensure a quality customer experience, every time.

Mobile and LTE Monitoring

Greater visibility into complex mobile experiences revolutionizes service assurance and performance. Empirix E-XMS provides a single solution for end-to-end mobile and LTE network monitoring. It

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VoIP Fixed Line Monitoring

Perform at peak levels and reduce support costs.Empirix E-XMS provides a single architecture for monitoring the entire VoIP or fixed line telephony network. It correlates Quality of Service (QoS) and

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Contact Center Monitoring

Assure peak performance and optimize customer experience with a master view of all contact center interactions. Empirix OneSight for Contact Centers offers end-to-end monitoring of all contact c

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Unified Communications Monitoring

Fully understand unified network complexities to optimize operations performance and lower support costs. Empirix OneSight for Unified Communications offers end-to-end monitoring of Unified Comm

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