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IVR Monitoring

IVR Monitoring

IVR Monitoring
Assure service availability and optimize customer experience with a proactive approach to IVR monitoring.
Empirix OneSight offers IVR monitoring as part of a comprehensive end-to-end solution for assuring all contact center systems (SBC, voice response, routing, agent desktop, etc.) from a single view. A combination of active and passive IVR monitoring techniques allows you to identify – and correct – issues before they reach customers.
In this way companies can eliminate the frustrations generated by IVR response delays, incorrect menu options, transfer issues, garbled speech, blocked calls and more.
By effectively monitoring IVR solutions in complex environments, Empirix enables you to ensure a quality customer experience, every time.

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Prologix Comserve JLT ( Head office )
Office# 1602 | Y Cluster | Swiss Tower
Jumeirah Lake Towers (JLT), Dubai, UAE | P.O Box: 71790
Call: +971 4 3832999
Fax: +971 4 3683039