During this process, Gartner evaluates vendors along an axis of ability to execute which is a demonstrated articulation of roadmap, future customer needs and market direction. Gartner then assigns vendors to the Leaders Quadrant based on criteria’s such as carrying a full UC offering, a strong market presence and demonstrating success in the field. These vendors and their channel partners should have experience delivering UC to a broad range of enterprise types and into most geographic regions.

 

The 5 major features affecting the success of a UC solution is -User experience (UX), mobility, interoperability, cloud and hybrid and broad solution appeal. Avaya has been continuously focusing on these characteristics and have emerged as the most innovative vendor. They have been at the forefront of the mobile enterprise for over a decade, among the first to enable seamless, BYOD experiences for end users that has expanded to include web and video conferencing from virtually any device. Avaya’s open and mobile communications platform offers a "full stack" solution as well as allows integration of systems, devices and applications from multiple vendors that reflect the reality of most business IT environments today. 

 

"Today's complex, fast-paced business world needs communications and collaboration tools that can keep its workforce ahead of the game and multi-task with elegant simplicity. This is the 21st Century communications experience that Avaya is dedicated to delivering in any deployment model our customers choose."  -Gary E. Barnett, senior vice president & GM, Collaboration Platforms

Source: Avaya NewsRoom