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Cisco Unified Contact Center Express

Cisco Solutions Cisco Unified Contact Center Express

Cisco Unified Contact Center Express
Cisco is the worldwide leader in Information Technology that drives companies grasp the opportunities of tomorrow by proving that remarkable things can happen when you connect the previously unconnected.
At Cisco customers are the main motto to be focused, the incredible and super professional and qualified team is trained to identify the needs and provide solutions that support their success.
Improve Productivity and Customer Experiences
The cisco unified CC solutions are easy to deploy and use. Cisco Unified Contact Center Express delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 300 agents. This integrated, comprehensive, contact center solution is proposed for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.
Cisco Unified Contact Center Express offers:
  • Sophisticated call routing and comprehensive contact management capabilities
  • E-mail, Web Chat and social media integration
  • Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages
  • Presence integration to help increase caller satisfaction through improved agent performance and expertise
  • Workforce optimization, including workforce management and advanced quality management
  • Next-generation historical and real-time reports and dashboards with flexible presentation options using Cisco Unified Intelligence Center
  • A mobile skill manager feature that helps enable skill management on the go
  • Cisco Unified Contact Center Express is available in three packages tailored to meet your customer contact requirements.
Key Corporate Benefits Include:
  • Improved customer satisfaction.
  • Constancy with comprehensive contact management.
  • Improved workforce productivity.
  • Significant cost optimization.
  • The Cisco CC solutions are easy-to-deploy, easy-to-use, all-in-one solution.

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