Avaya IP Office Contact Center Solution in Dubai, UAE

Avaya IPO CC

Simple and Robust Multichannel Contact Center solutions for IP Office

Avaya IPO CC is IP Cffice Contact Center. Avaya IP Office is an End to End Solution for Small and Mid-Market businesses providing simple and value added services. It delivers multichannel Contact Center functionality to enhance the client engagement and expand the communication and satisfaction levels of customers. Avaya IP Office is potential solution for 50 to 250 Agents in an organization.

Avaya IP Office Contact Center businesses can integrate voice, e-mail and web chat channels, and proactively manage the entire customer interaction lifecycle.

Strategical implementation of end to end customer service

Make the most of the value of every interaction by delivering consistent, personalized service and identifying cross selling and up-selling opportunities.
Robust customer relationships by enabling every employee to be a customer advocate, providing exceptional customer service across the business
Delivering the right service at the right level, anytime, anywhere through skills-based routing and multichannel capabilities
Growing first contact resolution by providing right solution in 1 go
Empowering your employees to be more productive by giving them the tools they need to proactively reach out to customers with new opportunities or to resolve issues

Highlights:

Integrated multi-channel customer contact solution for voice, e-mail, and web chat
Customer prioritization
Skills-based routing

Voice and self-service solutions
Enhanced outbound campaigns
Telemarketing
Online monitoring
Historical reports
Interactive Voice Response (IVR)
Call Recording
Remote workers

Communication and Messaging

With our Communication and Messaging tools, we help our users—executives, managers, receptionists, walk-ups, and mobile and remote employees—stay connected, accessible, and producti

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Networking

The enterprise network is going through a phase of "restructuring" to provide the real-time performance, scaling and flexibility capabilities. Avaya Data Networking portfolio provides advanced enterp

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Platform and Infrastructure

Prologix, the Platinum AVAYA Partner in the region offers flexible and scalable portfolio for Unified communication and collaboration. The platform brings together hardware architecture, software fra

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Video Conferencing

Standing out while doing business is all about effective communication, but communication is not all about technology. It is about making contact, building effective relationships, exchanging ideas a

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