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Avaya IPO CC

Avaya IPO CC

Simple and Robust Multichannel Contact Center solutions for IP Office

Avaya IPO CC
Avaya IPO CC is IP Cffice Contact Center. Avaya IP Office is an End to End Solution for Small and Mid-Market businesses providing simple and value added services. It delivers multichannel Contact Center functionality to enhance the client engagement and expand the communication and satisfaction levels of customers. Avaya IP Office is potential solution for 50 to 250 Agents in an organization.
Avaya IP Office Contact Center businesses can integrate voice, e-mail and web chat channels, and proactively manage the entire customer interaction lifecycle.
Strategical implementation of end to end customer service
  • Make the most of the value of every interaction by delivering consistent, personalized service and identifying cross selling and up-selling opportunities.
  • Robust customer relationships by enabling every employee to be a customer advocate, providing exceptional customer service across the business
  • Delivering the right service at the right level, anytime, anywhere through skills-based routing and multichannel capabilities
  • Growing first contact resolution by providing right solution in 1 go
  • Empowering your employees to be more productive by giving them the tools they need to proactively reach out to customers with new opportunities or to resolve issues
  • Integrated multi-channel customer contact solution for voice, e-mail, and web chat 
  • Customer prioritization
  • Skills-based routing
  • Voice and self-service solutions
  • Enhanced outbound campaigns 
  • Telemarketing 
  • Online monitoring
  • Historical reports
  • Interactive Voice Response (IVR)
  • Call Recording
  • Remote workers

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Prologix Comserve JLT ( Head office )
Office# 1602 | Y Cluster | Swiss Tower
Jumeirah Lake Towers (JLT), Dubai, UAE | P.O Box: 71790
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