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Avid CC

Avid CC

"We believe that when you succeed, we succeed"

Avid CC
Is 'Contact Center' a missing element in your business operations?
Built for SME's to deploy service in days not weeks!
Grow your business with AvidCC Contact Center solution!
Avid products are now used in the television and video industry to create television shows, feature films, and commercials. Media Composer, a professional software-based non-linear editing system, is Avid's flagship product.
Avid enables you to connect with your audience in more powerful, efficient, collaborative, and profitable ways
Avid Everywhere is the strategic vision for helping content creators and media organizations connect with consumers more powerfully, efficiently, collaboratively, and profitably. This vision is guiding development of the most fluid end-to-end, distributed media production environment in the industry. The Avid Media Central Platform, in conjunction with the corresponding Artist Suite, Media Suite, Storage Suite, and upcoming private and public marketplaces, will together form a comprehensive ecosystem that encompasses everything from media creation to distribution and monetization, addressing every aspect of the new digital media value chain.
Why are we the best?
  • Increased Flexiblity
  • Easy Customization
  • Powerful Comprehensive Reporting
  • Integration with Web Based 3rd Party Applications
  • Multichannel Contacts (Inbound/Outbound/Email/Chat)
  • Fully featured ACD/CTI
  • Call Recording
  • Interactive Voice Response
  • Inbuilt IP PBX
Verticals Served
  • Retail
  • Insurance
  • Banking
  • FMCG
  • Utilities
  • Transportation
  • Hospitality
  • Healthcare
  • Government
  • Oil & Gas
Why AvidCC?
  • Web-Based Architecture for easy installation and management
  • Effective Contact Centre management through real-time monitoring of agents
  • Comprehensive CRM interface and disposition of calls
  • Complete and high quality voice recording of conversation between agent and customer
  • Inbuilt IP-PBX
  • Highly Scalable setup with ability to add more servers
  • Soft phone Extensions
Inbound Calling Features
  • IVRS
  • ACD (Skill based Automatic Call Distribution)
  • Integrated Chat application – Chat request of
  • Customers from website are routed to agents
  • Agent Pop-Up with customer database Integration
Outbound Calling Features
  • Calls are dialed by a Central Dialer, and live calls are transferred to the agents
  • Calling list can be uploaded via CSV upload
  • Answering Machine and Fax detection, multiple campaigns can be handled from the single server
  • Do Not Call (DNC) feature to restrict unwanted calling
Active Call Management Features
  • Auto Answering
  • Call Holding
  • Call Transfer
  • Call Conference (External and Internal Parties)

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Prologix Comserve JLT ( Head office )
Office# 1602 | Y Cluster | Swiss Tower
Jumeirah Lake Towers (JLT), Dubai, UAE | P.O Box: 71790
Call: +971 4 3832999
Fax: +971 4 3683039