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Avid CC
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Avid CC
Avid CC
"We believe that when you succeed, we succeed"
Is 'Contact Center' a missing element in your business operations?
Built for SME's to deploy service in days not weeks!
Grow your business with AvidCC Contact Center solution!
Avid products are now used in the television and video industry to create television shows, feature films, and commercials. Media Composer, a professional software-based non-linear editing system, is Avid's flagship product.
Avid enables you to connect with your audience in more powerful, efficient, collaborative, and profitable ways
Avid Everywhere is the strategic vision for helping content creators and media organizations connect with consumers more powerfully, efficiently, collaboratively, and profitably. This vision is guiding development of the most fluid end-to-end, distributed media production environment in the industry. The Avid Media Central Platform, in conjunction with the corresponding Artist Suite, Media Suite, Storage Suite, and upcoming private and public marketplaces, will together form a comprehensive ecosystem that encompasses everything from media creation to distribution and monetization, addressing every aspect of the new digital media value chain.
Why are we the best?
Increased Flexiblity
Easy Customization
Powerful Comprehensive Reporting
Integration with Web Based 3rd Party Applications
Highlights
Multichannel Contacts (Inbound/Outbound/Email/Chat)
Fully featured ACD/CTI
Call Recording
Interactive Voice Response
Inbuilt IP PBX
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Retail
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Why AvidCC?
Web-Based Architecture for easy installation and management
Effective Contact Centre management through real-time monitoring of agents
Comprehensive CRM interface and disposition of calls
Complete and high quality voice recording of conversation between agent and customer
Inbuilt IP-PBX
Highly Scalable setup with ability to add more servers
Soft phone Extensions
Inbound Calling Features
IVRS
ACD (Skill based Automatic Call Distribution)
Integrated Chat application – Chat request of
Customers from website are routed to agents
Agent Pop-Up with customer database Integration
Outbound Calling Features
Calls are dialed by a Central Dialer, and live calls are transferred to the agents
Calling list can be uploaded via CSV upload
Answering Machine and Fax detection, multiple campaigns can be handled from the single server
Do Not Call (DNC) feature to restrict unwanted calling
Active Call Management Features
Auto Answering
Call Holding
Call Transfer
Call Conference (External and Internal Parties)
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Prologix Comserve JLT ( Head office )
Office# 1602 | Y Cluster | Swiss Tower
Jumeirah Lake Towers (JLT), Dubai, UAE | P.O Box: 71790
Call: +971 4 3832999
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